SSIP Training Services: Terms & Conditions

  • In addition to SSIP Ltd’ standard terms and conditions the following terms apply to all training courses:
  • All reservations should be confirmed by the client to SSIP Ltd in writing, and accompanied by an official purchase order or purchase order number.
  • These Terms and Conditions are correct at the date shown above but SSIP Ltd reserves the right to vary them without notice. An updated copy if applicable will be supplied to the Client.
  • Delegates will be issued with a Certificate following completion of the training course and successful completion of the examination and continued assessment.  Delegates unsuccessful may be required to re-sit the course either (a) in full or (b) by re-completion of the examination.


  • Equipment must not be removed from the training environment. Any damage caused by wilful misuse or misconduct will be invoiced to the client.
  • Certificates are awarded at the discretion of the trainer and only to those delegates who successfully complete the training. Certificates are NOT issued purely for attendance unless otherwise agreed prior to the course being carried out and in which case the certificates will be worded accordingly.
  • Delegates are required to be punctual at all courses and sessions and full attendance is required to successfully complete the course. Delegates arriving late may be refused entry onto the course. The Client will be liable for all costs of the training where delegates arrive after the course has commenced and have been refused entry.
  • Consumption of alcohol is not permitted during training, nor should it be consumed immediately prior to training. If there is any evidence of such trainers are obliged to refuse to train the delegates.


  • Where courses are arranged to take place at Client premises, or premises arranged by the Client, it is the responsibility to ensure that:
  • the premises provide a suitable environment for training to take place
  • there is sufficient space for the number of delegates, instructor and training equipment
  • power, lighting, projector, screen, tables and chairs are available
  • suitable welfare facilities are available
  • SSIP reserve the right to refuse to provide training if the facilities do not meet these requirements; please note that the full fee would remain payable.


  • Should any information or data supplied to SSIP Ltd for the preparation of the quotation prove to be insufficient or inaccurate the SSIP reserves the right to amend the quotation to cover any cost difference.


  • Unless otherwise indicated written quotations remain valid for 30 days.
  • SSIP Ltd reserves the right to vary its standard prices, and its products and services which will be supplied at SSIP Ltd’s prices applicable at the time of delivery.
  • All prices are subject to Value Added Tax if applicable at the prevailing rate at the time of booking.
  • Candidates failing the exam and/or continuous assessment will be subject to a supplementary fee.


  • Course fees for all public courses must be paid 14 days in advance of the start date. Payment may be made by BACS, credit/debit card or cheque at the time of booking or on receipt of invoice.
  • SSIP reserves the right to re-allocate the course places to other delegates on the waiting list, if the fees are not paid on time.
  • For customers with approved credit accounts, unless otherwise specified in the quotation or other agreement, invoices for goods or services should be paid within 30 days from the date of invoice. The Client shall not be entitled to make any deduction from price in respect of any set-off or counterclaim. Certificates will not be issued until the invoice has been paid in full.


  • The Client shall use his best endeavours to ensure that any premises in which SSIP Ltd employees or agents may have to work are safe and without risk for them. All known risks must be clearly identified and marked by the Client.


  • SSIP Ltd reserves the right to charge a cancellation fee in respect of courses already confirmed.
  • Notice of all cancellations or transfers must be provided in writing (e.g. via email) in accordance with the following timescales:
  • Open Courses
  • Cancellation 30 days or more prior to the course start date: No fees
  • Cancellation 29-14 days prior to course start date: 50% Service Charge
  • Cancellation 13 days or less prior to course start date: Full fee payable
  • Delegates who fail to attend for any reason: Full fee payable
  • In house Courses
  • Cancellation 30 days or more prior to the course start date: No fees
  • Cancellation 29-14 days prior to course start date: 50% fee payable
  • Cancellation 13 days or less prior to course start date: Full fee payable
  • Postponement can only be provided for in-house courses, and notice must be provided in writing (e.g. via email) in accordance with the following timescales:
  • Postponement less than 5 working days prior to course start date: Full fee payable
  • Substitute delegates will be welcome at any time before the course start date with no penalty charge.
  • If for any reasons beyond their control, SSIP Ltd cancels a course without notice SSIP Ltd will not be held liable for any costs incurred by the client as a result of such cancellations. Should it become necessary for SSIP Ltd to postpone all or any part of a course, due to circumstances beyond their control, then mutually agreeable date will be chosen on which to complete the course. SSIP Ltd will not be liable for any costs incurred by the client for such actions.


  • If within 14 working days of the original course date, a delegate wishes to transfer a booking to a later course, there will be an administration charge of 25% of the course fee. If the transfer is subsequently cancelled at any time, the full fee remains payable.
  • Whilst SSIP Ltd will do everything possible to accommodate the transfer request, all transfers are at the discretion of SSIP Ltd and subject to places being available on the alternative course.
  • Only one transfer request per delegate is allowed, any subsequent transfer request will be treated as a cancellation and the full fee will become payable.


  • SSIP Ltd consistently develop their training courses in line with evolving best practice and therefore reserves the right to make changes to the advertised course content without prior notice.


  • English law shall apply and any dispute shall be settled by English Courts. These terms and conditions do not affect any statutory rights available to the client.


UPDATED: 31.01.2021